FAQ
Do you have a question? then go to http://lowcostcaraudio.s2.bizhat.com
Where can goods be delivered to? When purchasing by credit card, automatic delivery of goods can only be made to the registered address of the credit card holder or an official work address. For security reasons this information will be computer matched prior to despatch. subject to conditions. Are you authorised dealers for all of the products you sell?
Yes we are, we hold direct accounts with all major manufacturers.
Are your products "A" Grade UK Stock?
Yes, we only stock and sell "A" Grade products which are sourced directly from the Manufacturers UK Distribution centre(s).
Do your prices include VAT?
Yes, the prices are inclusive of VAT and at the current rate of 17.5%.
What are the 'Sales Office' opening hours?
09.00 to 17.00 hours Monday to Friday excluding Bank Holidays, there is a 24 hour answerphone facility. The website is of course open 24 hours a day, 7 days a week, 365 days a year!
Can I purchase goods not featured on the website?
Yes, of course you can. You may either telephone and request the goods or you may email your enquiry to sales@lowcostcaraudio.co.uk.
Do you display your full range of goods that you sell?
No. There are too many, but should you have an enquiry over any product you may email sales@lowcostcaraudio.co.uk.
Can my order be delivered to a different address?
Yes, but only if certain criteria are met, we will advise on application. It must be remembered at all times that the Credit Card companies frown upon delivery to other than the billing address.
Should I telephone whenever I have a 'fault' on my equipment?
It is not always necessary to telephone when you have a 'fault'. Quite often the problem can be resolved by simply referring to the instruction manual supplied with the equipment.
However, if you prefer to speak to one of our technical operatives you are welcome to telephone during office hours. Alternatively you can email your suspected problem.
Do you supply to the Motor Trade?
Yes we do and deals can be found in our Trade Deals section or you can email trade@lowcostcaraudio.co.uk.
Do you deal on a Business to Business basis?
Yes, of course we do. For more detail why not check out the Business to Business section of our website or alternatively email us at b2b@lowcostcaraudio.co.uk.
Can you deliver outside of the United Kingdom?
We currently only deliver to the following areas as classified by Parcelforce: -
Zone 1 - England, Wales and parts of Scotland excluding Highlands and Islands.
Zone 2 - Highlands and Islands of Scotland.
Zone 3 - Northern Ireland, Isle of Man and Isles of Scilly.
Zone 4 - Channel Islands.
Zone 5 - Ireland (Republic of).
Are there any delivery charges?
Yes there are based on the following criteria: -
Zone 1 - £7.50 at all times.
Zone 2 - £17.50 At all times.
Zone 3 - £17.50 At all times.
Zone 4 - £22.50 At all times.
Zone 5 - £22.50 At all times.
* Heavy goods may be charged extra
In order to keep delivery prices as low as possible, and because of the average delivery times for Zones 2 to 4, goods will be sent on a 48 hour delivery basis.
In effect why charge 'our' customers a 24 hour delivery rate when the delivery in that time is not achievable!
ALL delivery charges are inclusive of VAT.
How long will it take for my goods to be delivered?
Because we have no control on delivery due to zonal locations within Parcelforce, we generally advise the following: -
Zone 1 - 1 to 2 Days.
Zone 2 - 2 to 3 Days.
Zone 3 - 2 to 3 Days.
Zone 4 - 3 to 5 Days.
Zone 5 - 3 to 5 Days.
Can I track my parcel delivery?
You can track your delivery via the Parcelforce website www.parcelforce.com We will email your consignment number TO YOU if you request it but for security purposes we will require the original Transaction ID to be included in your email request.
For delivery to my home address do I need to retype address?
For delivery of goods to your home address simply select 'billing address' within the delivery information options.
Do you disclose your information to 'third' parties?
The answer to this question is 'No!' For more information, go to our Privacy page.
Is it safe to give my credit card details online?
For more information regarding online credit card transactions visit the WorldPay website.
There is a fault with my product, but unfortunately I have lost some of the accessories. What should I do?
The product can be exchanged on a like for like basis, but you will be charged for any missing accessory/ies. For more information go to our Terms and Conditions page.
Can I return Items?
Yes, please see Terms and Conditions page for details.
What payment methods do you accept?
Credit/Debit Cards. MasterCard - Visa - Delta - Switch - JCB - Solo. Also, Cheque or Postal Order.
Can I pay by cheque?
Yes of course, you may also pay by Postal Order.
To pay by cheque, please select your product and proceed through the checkout procedure. You can then select 'Pay by cheque' as your payment method.
We must remind you that product(s) will not be sent until the cheque is cleared!
You may help to speed up the process if you add your full address including postcode, cheque guarantee number adding also expiry date on the reverse side of the cheque. |
