Terms & Conditions
IT IS ADVISABLE THAT IN CAR ENTERTAINMENT EQUIPMENT IS INSTALLED BY A COMPETENT INSTALLATION ENGINEER.
If you have any doubt you should seek professional advice from a Car Audio, Navigation and Multimedia Specialist.
Terms and Conditions
General
Description of Goods
Payment & Price
Typographical Errors
Payment Methods
Availability of Goods
Delivery
Delivery Charges
Delivery Times
Risk
Time Limitation for Notification of Claims
Product Guarantees
Cancellation of Orders
Returned Goods and Refunds
Other
Unsolicited Emails
Complaints Handling
Customer Support and Service
Privacy and Security
Nationwide UK Mainland Installation Service
Buying on the Internet
Terms and Conditions (of sale at lowcostcaraudio.co.uk)
The following terms and conditions apply to all transactions with lowcostcaraudio (part of The Carp Group) on its Internet website. The use of this site indicates your acceptance of these terms and conditions, the placement of an order indicates your acceptance of these terms and conditions.
"We", "Us", "Our" and similar will always imply lowcostcaraudio.
Please read the terms and conditions carefully and print a copy for future reference.
(back to the top)
General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 (eighteen) years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. The goods and where applicable services offered on our website are only within reason of benefit to residents of the United Kingdom, Southern Ireland and The Channel Islands. Please go to our Delivery terms and conditions for more information.
(back to the top)
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish full detailed specifications of all products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. At times we have to use alternative photographs of a similar product, these photographs are used for illustration purposes only. Full detailed specifications are available from the manufacturers brochures or their respective websites. LowCostCarAudio: - Sells Products & Services on the basis and understanding that the purchaser/buyer has thoroughly checked Suitability AND Specification PRIOR TO ANY PURCHASE.
- Purchasers are welcome to make contact on 01689 882 888 for advice.
Related Products to: Products shown as "related products" are not necessarily compatible to the main unit shown, and therefore the buyer should check compatability ahead of any purchase(s). They may only be used to indicate what other buyers have purchased with this item. You are most welcome to contact us on 01689 882 888 and check.
(back to the top)
Payment & Price
The total price for the goods will be stipulated at the time of purchase, we are entitled to make adjustments to the price to take into account any increase in our suppliers prices or the imposition of any taxes or duties, or if due to any error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel an order.
All prices on our website are inclusive of VAT, unless otherwise stated.
Free delivery where applicable is based on UK mainland (Parcelforce Zone 1) (See Delivery Charges) deliveries only, and for non-timed deliveries Monday to Friday ONLY.
(back to the top)
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any order listed at the incorrect price, whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card account for the full value of the incorrect price.
(back to the top)
Payment Methods: We accept all major credit cards and debit cards including Visa, MasterCard, Solo, Delta & JCB. When ordering you must supply us with your exact billing address and telephone number, the same address and telephone number your credit card provider has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Please Note: When purchasing by credit card, automatic delivery of goods can only be made to the registered address of the credit card holder or an official work address. For security reasons this information will be computer matched prior to despatch, subject to conditions. - For security reasons and to prevent possible fraudulent transactions certain selected items can only be purchased by cheque payment.
- A 5% discount is applicable for payment by cheque.
- You may also pay by cheque or postal order although we cannot despatch goods until payment has cleared which may take 7 to 10 working days.
- To speed up this process we advise that you put your full address and cheque guarantee card number and expiry date on the reverse side of the cheque.
To pay by cheque, please select your product and proceed through the checkout procedure. - You can then select 'Pay by cheque' as your payment method.
- The 5% discount is automatically calculated.
(back to the top)
Availability of Goods:
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods or services for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any losses you may incur if we do not supply the goods or services.
You are most welcome to contact us on 01689 882 888 and check the availability of any goods before making/placing an order.
(back to the top)
Delivery:
We will follow Credit Card suggestions, rules and guidelines and ONLY deliver to the cardholder's registered address (as held by the Credit Card Company). We may at our discretion, subject to conditions, deliver to an alternative address.
We currently only deliver to the following areas as classified by Parcelforce: -
Zone 1 - England, Wales and parts of Scotland excluding Highlands and Islands.
Zone 2 - Highlands and Islands of Scotland.
Zone 3 - Northern Ireland, Isle of Man and Isles of Scilly.
Zone 4 - Channel Islands.
Zone 5 - Ireland (Republic of). We only accept sterling cheque payment for this zone..
(back to the top)
Delivery Charges
Prices on our website are NOT inclusive of delivery unless specified or automatically removed when an order reaches a predetermined price that allows for and thereby makes delivery 'free of charge'.
Free delivery where applicable is for delivery inside the Mainland UK (Parcelforce Zone 1) and based on non-timed delivery Monday to Friday ONLY.
Deliveries outside of Mainland UK, and/or AM/PM delivery will incur charges. If the charges for these services are not displayed clearly on our website you may email us for confirmation of those charges.
Zone 1 - £7.50 at all times.
Zone 2 - £17.50 at all times.
Zone 3 - £17.50 at all times.
Zone 4 - £22.50 at all times.
Zone 5 - £22.50 at all times.
* Heavy goods may be charged extra
** Goods that are undelivered or not collected from the ParcelForce depot or Post Office and subsequently returned to LowCostCarAudio due to no fault of LowCostCarAudio incur an additional charge for the return by the courier company. Therefore a redelivery at the customers request will incur a DOUBLE Carriage Charge. If a refund is requested the return charge by the couriers will be subject to a deduction on the refund.
(back to the top)
Delivery Times
Delivery of the product(s) (stock item(s) will normally be made within 3 (three) working days, Zones 4 & 5 may be up to 5 (five) working days (Monday to Friday being our working days) from clearance of payment. We will endeavour to deliver goods within the timescale stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any timescale we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses or any other disbursement caused by any delay to the delivery of the goods. Please Note: - If we or our suppliers are temporarily out of stock, it may take up to 14 (fourteen) days for despatch of goods.
- We will notify you of this situation if in the likelihood the product is not available after 14 days.
- NB. If an item is required urgently, it is advisable to check if that/those item(s) are currently in stock before placing an order!
- For delays of more than 14 (fourteen) days you will have the right to cancel the order and we will refund any money paid by you for the goods.
You can track your delivery via the Parcelforce website www.parcelforce.com we will email your consignment number TO YOU if you request it but for security purposes we will require the original Transaction ID to be included in your email request.
Because we have no control on delivery due to zonal locations with couriers/delivery companies, we generally advise the following: -
Zone 1 - 1 to 2 Days.
Zone 2 - 2 to 3 Days.
Zone 3 - 2 to 3 Days.
Zone 4 - 3 to 5 Days.
Zone 5 - 3 to 5 Days.
(back to the top)
Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order unless special circumstances and by prior arrangement with permission allow us to alter this arrangement.
Goods will not be left without a signature.
From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note or other means at the time of delivery.
(back to the top)
Time Limitation for Notification of Claims
Damage in Transit - If goods arrive in a damaged condition you must make a note on the carriers delivery consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery.
Shortages - It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note or pad. Any shortages must be noted on the carriers consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery.
Incorrect Goods - It is your responsibility to inform us of any incorrect goods supplied within 7 (seven) days from delivery.
Non Delivery - We will not accept liability for goods lost in transit unless we are notified within 10 (ten) days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration charge of 20% (twenty percent) of the price of the goods along with cost of re-delivery will be charged to your credit card account.
This does not affect your statutory rights as a consumer.
(back to the top)
Product Guarantees
All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 (twelve) months. This guarantee specifically EXCLUDES faults caused by accident, neglect and/or misuse, in addition routine maintenance (cleaning of CD/Audio heads), consumables (plugs, fuses, cable etc), cosmetic damage and tuning of stations is not covered.
We advise that you check your Instruction Manual prior to making any telephone call. Quite often the 'problem' can be solved by referring to the fault finding section of the manual/handbook.
Repairs: - If the product is not deemed to be faulty by our repairer agents/technicians then you will be advised of the following: -
The goods will be returned to you. You will charged for the cost of the return delivery plus any charges for repair(s) at cost (a copy of the repairers invoice will be forwarded attached to our invoice). Goods will not be dispatched prior to full payment. If any item is not collected/dispatched within 3 months of receipt, it will be deemed to be not wanted and therefore disposed of. We will not accept any liability for this disposal.
The full cost of any service call(s) will be charged to your credit card account if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights.
It is advisable that In Car Entertainment (Car Audio, Navigation and/or Multimedia) products are installed by a COMPETENT installation engineer.
(back to the top)
Cancellation of Orders
Before despatch - the placement of an order confirms your acceptance that we have up to 14 (fourteen) days to despatch your goods from cleared payment. For delays of more than 14 (fourteen) days you will have the right to cancel the order and we will refund any money paid by you for the goods.
If an order is cancelled simply because a customer changes their mind, we reserve the right to charge 10% (ten percent) of the gross price to compensate for Credit Card Merchant Services charges incurred and administration.
(back to the top)
Returned Goods and Refunds
If you are not totally satisfied with your purchase, you can return it within 7 (seven) days from date of delivery for credit or refund (excluding delivery charges) provided the goods are in pristine condition and in its unopened original packaging.
Returns for credit will not be accepted unless the company's previous consent has been obtained and either
- A claim under manufacturers warranty is involved, or
- Goods/parts proved incorrect and not to order, or
- The company expressly agrees to accept the returns for credit subject to a handling charge of 17.5% (SEVENTEEN point FIVE percent) of the gross price.
- Where indicated, a special order item that has been opened and removed from its packaging cannot be credited.
- You are advised to ensure that the goods/item look correct through the clear packaging before opening.
- We can neither resell it or return it to the supplier.
Delivery charges, A carrier charge would have been incurred by us, therefore ANY return or refund will be less the actual carrier charge imposed on us at the time of the original delivery.
You will be wholly responsible for the cost of delivery, insurance and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of delivery and administration where applicable charged to your credit card account.
Goods returned incomplete and with accessories missing and if accepted by us will be charged for at the cost(s) shown below and deducted from the refundable price due and less any delivery cost(s)
Sample Missing Accessory Charges.
- Front Panel - From £80.00 Incl. VAT
- Wiring Loom - £35.00 Incl. VAT
- Instruction Manual - £20.00 Incl. VAT
- Cage - £20.00 Incl. VAT
- Front Panel Case - £15.00 Incl. VAT
- Aerial Adaptor - £5.00 Incl. VAT
- Fitting Keys - £5.00 Incl. VAT
Any 'FREE GIFTS' with the products must also be returned, and be in pristine condition.
(back to the top)
Other
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have despatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Discount Scheme(s) conditions & exclusions apply. - Passcode available for a minimum of 28 days from date of invoice or at the discretion of Lowcostcaraudio.
- Discount not available to or is additional to any existing discount code holder.
*These terms and conditions are subject to change at any time without prior notice to you.
(back to the top)
Unsolicited Emails
It is not our policy to annoy people with unsolicited emails but we do from time to time send our details of special offers or price reductions, if you wish to be removed from our mailing list then simply contact us either by telephone, facsimile or email and we will gladly remove your details, this will usually be done within 5 (five) working days. You can also specify that you wish not to be added to our list when first contacting us by email.
(back to the top)
Consumers Information Is Never Passed To Third Parties unless a specific service relative to goods purchased is offered.
Complaints Handling
Complaints can be made via telephone, facsimile or email (see below).
All complaints are acknowledged within 5 (five) working days and generally resolved within 10 (ten) working days. We take all complaints very seriously and all complaints are dealt with fairly and confidentially. Proprietors and senior managers review ALL complaints regularly.
Our service statement is: - You will always find us eager to address any query or problem you may have both promptly and efficiently, it is why we have such a large and loyal customer base.
(back to the top)
Customer Support and Service
If you have any enquiries, problems or complaints with any product or service supplied by us then please feel free to contact our dedicated customer support team:
Contact us by Telephone: - 01689 882 888 (standard BT rates apply at all times)
Lines are open Monday to Friday - 09.00 to 17.00 hours.
A 24 hour answerphone is available outside these hours.
Contact us by Facsimile: - 01689 882 800 (standard BT rates apply at all times)
Contact us by Email: (back to the top)
Privacy and Security
Privacy Policy - lowcostcaraudio.co.uk is committed to respecting the privacy of its customers and any data they provide is used only in accordance with their wishes. However for lowcostcaraudio.co.uk to be your first choice for In Car Entertainment we rely on information technology which is why we need to collect and store data.
Security - lowcostcaraudio.co.uk understands that shopping on the Internet can feel risky and insecure. What happens to the information you provide?
In particular what happens to your credit or debit card details?
Lowcostcaraudio.co.uk requires these card details to ensure that all orders are processed efficiently. Therefore card security is high priority and we have WorldPay plc, part of the Royal Bank of Scotland Group secure payment server to take every precaution to ensure that this information is collected and stored accurately and confidentially without danger of unauthorised access.
(back to the top)
You can read the WorldPay Privacy and Security Statement here.
Nationwide UK Mainland Installation Service.
We can make the installation of your in car entertainment equipment purchased from lowcostcaraudio a pleasure. We can also supply additional required accessories at competitive prices. - A vehicle specific wiring harness may be required.
- For vehicles that previously had a non-standard size car audio unit a vehicle specific facia adaptor will be required.
- Nationwide UK Mainland installation service applies ONLY to products purchased from Low Cost Car Audio. www.lowcostcaraudio.co.uk
- You may request an installation quotation for NON lowcostcaraudio purchases by contacting us on 01689 882 888.
- Installation subject always to inspection, conditions apply.
- When and where a dashboard (or part of) has to be removed for installation purposes a quotation for installation will be given following the inspection. The inspection will incur a minimum cost.
- Vehicle restrictions may apply.
- Installation DATE and TIME via direct booking with the installation engineer(s). Engineer will make contact.
For peace of mind you are advised to contact us at 01689 882 888 to discuss your in car entertainment installation requirements prior to the purchase of any installation service(s). Alternatively, you can e-mail us at installation@lowcostcaraudio.co.uk *Please note this UK mainland installation service is only available on cars manufactured after 1989. Car audio accessories are not included. If in any doubt please request a quotation prior to any installation.
**Failure to disclose a vehicle specific problem will cause delay and will incur charges that will have to be paid to the engineer at the time of installation. Failure to make extra payment will lead to the engineer having to abort the installaton. No refunds will apply under these circumstances.
Buying over the Internet
For your complete confidence in purchasing on our website www.lowcostcaraudio.co.uk we provide you with access to The Citizens Advice guide to buying over the Internet www.adviceguide.org.uk.
(back to the top)
The laws of England shall govern these terms and conditions.
Lowcostcaraudio.co.uk is a part of -
The Carp Group,
Brittenden Parade,
Green Street Green,
Kent.
BR6 6DD.
© CARP Group 2003-08 - All rights reserved. |
